Reviews

I have been going to Midland for years and will be here as long as I own a car. Serge is amazing and a wealth of knowledge. It’s been so long I can’t remember how I found them but I recommend them to everyone. Service is great and their prices are a small shop feel.

Fast , friendly , reliable… people were great service was great price was fair

Great experience! I brought my van in. They diagnosed it and then told me they could fix it, but instead they let me know that the repairs it needed were under warranty and that I should take it to the dealership to be fixed and the costs would be covered by the dealer. I appreciated the honesty. It goes a long way! I will continue to give Midland Automotive my business because I can trust them and know that they have the customer’s best in mind.

I am not a mechanic and don't want to be one. Have had many repairs at this shop, made many recommendations to other people to go to the shop, one of which was a job that they evidently botched fairly badly. I have two Chrysler Crossfires which mechanically are mostly identical. The main reason I liked this shop was that when I had a repair, I could ask questions to perhaps keep the same thing from happening to the other car. This last job was nothing big, but the person I usually talk to was having lunch. He did come out for a bit, read me something I did not understand and then went away without allowing me to ask questions. I waited 20 minutes for him to reappear, well after the lunch half hour turned into a bull session. I was pissed and left and said something that the service sucked, because it did. I may have said the service was shitty or some other adjective, don't recall. Went back this morning to ask the questions and I am no longer a customer because I said something bad about their service. My inclination was to stop payment on the repair, as my second car is showing symptoms of the same problem and I did not get my questions answered. I told the him on several occasions that it was his willingness to answer these questions that was a primary reason I came to this particular shop in the first place. I decided to not stop payment because I am leaving the country for several months and they would not have the opportunity to rebut the problem. Sometimes I am too fair. In any event, a major decline in the service. They probably will not miss my business much, but I sure as heck hope they miss the business of those I previously recommended and those future recommendations that I will no longer make. Too bad, used to be a good place to do business, but no longer

Sergey was just awesome! I had to find an auto repair shop as I had a leak coming from somewhere and being a woman that is new to the state of WA it is challenging finding the right avenues to get things done. Sergey and his team’s customer service is top tier. They’re professional, friendly, and respectful. They found the leak, recommended the next steps to resolve the issue for me to decide how I wanted to proceed. My vehicle was repaired the next day and things are running smoothly. The only auto repair shop I’m going to while I reside in WA is Midland. I called and visited several auto shops and not one even compares to Midland’s awesome customer service!

YES! I am extremely happy with the service I received at Midland Automotive. The customer service was excellent—truly one of the best experiences I’ve ever had with an automotive shop. Serge was especially impressive. He has excellent technical knowledge and outstanding customer service skills. He took the time to explain everything clearly, treated me with respect, and made the whole experience very positive. Overall, I’m very impressed and very happy to have met Serge and found Midland Automotive. The service was professional, trustworthy, and very reasonably priced. I would definitely recommend Midland Automotive to others. Thank you, Serge, and the entire team!

Exceptional services, clear and precise communication, will return indefinitely.